Introduction
This Privacy Policy explains how Cordial House (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or place an order on cordialhouse.com.
Information We Collect
When you place an order or contact us, we may collect your name, phone number, delivery address, email address, and order details. If you contact us via WhatsApp, we also receive your WhatsApp number and message content.
How We Use Your Information
- To process and deliver your order
- To communicate with you about your order by phone, WhatsApp, or email
- To respond to your inquiries and provide customer support
- To improve our products and services
Payment Information
We currently accept Cash on Delivery. We do not collect or store any card or online payment details on our website.
Cookies
Our website uses cookies to keep your shopping cart working correctly and to understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work as intended.
Sharing Your Information
We do not sell your personal information. We may share your delivery details with our delivery partners solely to fulfill your order.
Data Retention
We retain order information for as long as necessary to fulfill orders, handle returns, and meet our legal and accounting obligations.
Your Rights
You may contact us at any time to ask what personal information we hold about you, to request a correction, or to request deletion, subject to any records we are required to keep.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@cordialhouse.com or via WhatsApp at +880 1680-739622.