Overview
We want you to be happy with your MONIN syrups. Because our products are consumable food items, we handle returns a little differently from non-food products — please read below.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, or you receive the wrong item, please contact us within 24 hours of delivery via WhatsApp at +880 1680-739622 or email at info@cordialhouse.com, along with a photo of the item and packaging. We will arrange a replacement or refund at no extra cost to you.
Change of Mind
As our products are food items, we can only accept change-of-mind returns if the bottle is unopened, in its original packaging, and reported to us within 24 hours of delivery. Opened or used bottles cannot be returned for hygiene and safety reasons.
Non-Returnable Items
- Opened or used bottles
- Items without their original packaging
- Returns reported more than 24 hours after delivery
Refunds
Once we’ve reviewed and approved your return request, we will process your refund via mobile payment or bank transfer, whichever is most convenient for you.
Wholesale & Bulk Orders
Return terms for wholesale or bulk orders to cafes, bars, and hotels are agreed individually — please contact us directly to discuss.
Need Help?
Contact us at info@cordialhouse.com or WhatsApp +880 1680-739622 for any questions about your order, refunds, or returns.